Privacy Policy

How AV Smart Glass collects, uses, and protects your information, plus our text messaging terms.

Effective date: October 4, 2026

This Privacy Policy explains what information Verde Lighting/Electrical Inc., doing business as AV Smart Glass ("AV Smart Glass," "we," "us"), collects, how we use it, and when we share it. It applies to our website, avsmartglass.com, and to phone calls, emails, live chat, and text (SMS) messages between you and our business. By using our website or contacting us, you agree to this policy.

If you have questions about this policy or our SMS program, contact us at info@avsmartglass.com or (714) 462-9557.

Information We Collect

We collect only what we need to respond to you and complete your project.

Information you give us: your name, phone number, email address, property or job-site address, and project details (such as glass sizes, photos, and installation needs) when you fill out a form, use live chat, call, text, or email us.
Messaging information: your mobile number, your consent to receive text messages, and the content of messages you send us.
Transaction information: quotes, invoices, deposits, and warranty records. Payments are handled by our payment processor; we do not store full card numbers.
Website usage information: basic technical data such as browser type, device type, IP address, and pages visited, collected automatically by our website host and live-chat tool.

How We Use Your Information

Respond to questions and provide quotes and estimates
Schedule site visits, film orders, and installations
Send appointment reminders, project updates, and customer support messages
Process deposits, payments, and warranty claims
Improve our website and services
Comply with legal obligations

We do not sell your personal information.

Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Consumer data, including mobile phone numbers and SMS opt-in and consent, will not be sold, rented, or transferred to any external organization, except to the service providers and processors we use to run our business (our phone and text messaging provider, website contact-form and live-chat providers, payment processor, and website host). These service providers are limited to acting only on our behalf and may not use consumer data for any other purpose. SMS opt-in data and consent are never shared with any third party for their own purposes. We may also disclose information if required by law.

AV SmartGlass Messaging Terms and Conditions

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP.

If you have questions about these SMS terms or our privacy practices, contact us at info@avsmartglass.com or (714) 462-9557.

The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@avsmartglass.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Consent to receive text messages is not a condition of any purchase.

Cookies

Our website and live-chat tool may use cookies to keep chat sessions working and to understand how the site is used. You can block or delete cookies in your browser settings; the rest of the site will still work.

Data Security and Retention

We maintain administrative, technical, and contractual safeguards to prevent unauthorized access, use, or sharing of user data. These include access controls on the accounts and systems that hold customer information, staff authorization limits so only authorized team members can view customer data, and internal procedures for handling and deleting it. We keep customer and project records as long as needed to provide service, honor warranties, and meet legal and tax requirements.

Your California Privacy Rights

If you are a California resident, you may ask us what personal information we have about you, ask us to correct or delete it, and opt out of any sale or sharing of it. We do not sell or share personal information for advertising. We will not treat you differently for making a request. To make a request, contact us below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact Us

If you have questions about these SMS terms or our privacy practices, contact us at info@avsmartglass.com or (714) 462-9557.

If you have questions about this policy or our SMS program, contact us at info@avsmartglass.com or (714) 462-9557. You can also write to AV Smart Glass (Verde Lighting/Electrical Inc.), 16252 Construction Cir E, Unit A, Irvine, CA 92606.

Verde Lighting/Electrical Inc. dba AV Smart Glass
16252 Construction Cir E, Unit A, Irvine, CA 92606
Phone: (714) 462-9557
Email: info@avsmartglass.com